Frequently Asked Questions
Discover the stories behind our scents and services.
What makes your fragrances unique?
Each of our scents is a narrative experience, crafted like a novel with distinct 'plot points' or notes that evolve on the skin to tell a complete olfactory story.
How long will my order take to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally arrive within 10-15 business days.
Are your products cruelty-free and vegan?
Yes, all Imaginary Authors fragrances are 100% vegan and cruelty-free. We never test on animals and ensure our suppliers adhere to the same ethical standards.
What is your return policy?
We offer a 30-day return window for unopened and unused products. Because fragrance is personal, we highly recommend purchasing a Short Story Collection sample set before committing to a full bottle.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Can I track my shipment?
Once your order has been dispatched, you will receive an email notification containing a tracking link so you can follow your fragrance's journey to your doorstep.